• 0208 432 4757
  • info@mjbathrooms.co.uk
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Terms and Conditions

MJ Bathrooms is a registered company in United Kingdom.

Registered Office: MJ Bathrooms Ltd 126 Bridgewater road HA0 1AR

Co. Reg No.: 9968587

VAT Reg No: 231365630

BACS Payment Details:




Santander PLC

1. Definitions

Terms and conditions the following terms shall have the following meanings:-

'We, Us, Our' - MJ Bathrooms LTD - www.mjbathrooms.co.uk

'You, Your' - The Customer/Consumer

'Contract' - Means any order of goods by the Customer that is accepted by MJ Bathrooms LTD - www.mjbathrooms.co.uk.

'Goods' - Any Goods forming the subject of a Contract including parts of, or materials incorporated in them, as more particularly described upon our MJ Bathrooms LTD - www.mjbathrooms.co.uk.

'Website' - Our Website, the address of which is: www.mjbathrooms.co.uk.

2. Contact Details:

Please make sure for any communication by post or deliveries made to us is to Registered address mentioned below :

MJ Bathrooms Ltd,

126 Bridgewater road,




United Kingdom

Tel.:0208 432 4757

Email: info@mjbathrooms.co.uk

3. Making a Purchase

3.1) By using MJbathrooms site, you agree to these terms of use. If you don't agree to these terms, you may not use this site. MJbathrooms.co.uk reserves the right, at any time, to change, alter, or update these terms of use.

3.2) When you buy from us, it's vitally important you don't schedule any plumber or fitter or installer until your products have arrived and have been inspected and checked by you. In an infrequent case that there is an issue with your purchase, either in terms of the product or delivery, we don't want you paying unnecessarily for a plumber or fitter. Any good plumber or fitter should happily make a quick visit to ensure all your products are present and correct before starting installation.

3.3) To order goods over the telephone or on our website, you must be at least 18 years of age and accept delivery within the United Kingdom. All telephone orders will be acknowledged verbally at the time of order, and all orders placed on our website will be acknowledged electronically by e-mail. Please note that verbal and/or electronic acknowledgement do not constitute order confirmation or order acceptance. We may decline all or part of your order for any reason, in which case we will inform you by telephone or e-mail.

3.4) We'll treat each order for goods as an offer by you to purchase the goods subject to these terms and conditions.

3.5) If you're not a consumer then you confirm that you have authority to bind any business on whose behalf you use this website to purchase goods. These terms and conditions and any document expressly referred to constitutes the entire agreement between you and us and supersedes and extinguishes all previous agreements, promises, assurances, warranties, representations and understandings between us, whether written or oral, relating to its subject matter. You acknowledge that in entering into this contract you do not rely on any statement, representation, assurance or warranty (whether made innocently or negligently) that is not set out in these terms and conditions or any document expressly referred to in them you and we agree that neither of us shall have any claim for innocent or negligent misrepresentation based on any statement in this contract.

3.6) Your order is accepted and a contract is formed between mjbathrooms.co.uk and you when we deliver the goods you have ordered and not before. A contract is not formed at the point in time that payment has been taken from you by us, nor at the point in time that you receive an email acknowledging receipt of your order. Until the goods are delivered to customer, the order may not be accepted by mjbathrooms.co.uk or can be cancelled by you at any point between the order placed and before goods is/are dispatched. Any email or other acknowledgment of your order only means that your request has been received and will be looked at, and does not in any way represent acceptance of your order regardless of any wording on the email. MJbathrooms.co.uk reserves the right, at any time prior to acceptance, to refuse any order or any part of an order, or to require further or better information to authorize it to evaluate and/or process the order.

4. Description of goods

4.1) The description of the goods you order will be as shown on the MJbathrooms.co.uk website at the time you place your order. We have work hard to ensure information provided on our web site is accurate, we do request that our customers satisfy themselves that the product purchased will be suitable for use also refer to manufacturer or supplier website for the item you are willing to purchase for accurate details and if any discrepancies for any product details on our website.

4.2) All the images, description, specifications and advertising on our site are for the sole purpose of giving an approximate description of the goods. All specifications given to the customer are intended as a guide only. We always try to make sure all product descriptions are correct, but advise customers to take technical advice from qualified sources before ordering any products.

4.3) Certain products may need some modification to meet your specific requirements, such as pipework, space constraints and designs. Any such modifications are carried out at your own risk, and the resulting modifications may void the guarantee on the goods purchased.

4.4) If you are purchasing multiple goods, we advise you to select from same manufacturer as the other manufacturer may be sourced from elsewhere which may result in a slight variation in size, colour and / or design.

5. Delivery

5.1) We are delighted to inform you that our DELIVERY IS FREE on majority of UK mainland excluding the following postcodes may incur charges.


Deliveries to these locations may take longer than usual.

For all offshore & overseas deliveries a standard charge will be applied and an additional amount will be calculated after order

(INC postcodes: BT, EJ, IM, GY, KW, ZE, isle man, isle Wight, etc.)

Please call us to check the delivery charges for the above postcodes.

5.2) We aim to despatch your order immediately although delivery times for some products can vary, estimates are shown next to each product but this should not be taken as a guaranteed delivery date. We will contact you regarding your delivery date. The goods are subject to availability. If on receipt of your order the goods you have ordered are not available, MJBathrooms.co.uk will inform you as soon as possible and refund or re-credit you for any sum that have been paid by you or debited from your credit card for the goods.

5.3) For palletised deliveries, the goods will be delivered as close as possible. If this location is inaccessible for any reason, such as a narrow street, up a flight of stairs (such as flats), or any other hindrance, delivery will be made as near to your property.

5.4) The calculation of delivery times considered in accordance to working dates, i.e. Monday to Friday inclusive but excluding bank holidays. If you order after 2.00pm, please calculate your delivery time as if your order had been placed the following working day (including if you are offered our next working day delivery service). Please call us and we will be more than happy to advise you with the earliest delivery possible.

5.5) If a particular day is not suitable for delivery please mention it in Delivery Instruction at the time of ordering.

5.6) Any refused or failed deliveries may incur an additional delivery charge and this must be paid before any further attempts to deliver are made.

5.7) Standard Pallet Delivery is a road side one man service, and assistance may be required from the customer’s side.

5.8) We try our best to make deliveries at the earliest. However when making hundreds of deliveries every week, the difficulties caused by traffic congestion and weather conditions (including snow, ice, wind, rain and flood) can sometimes cause delays to these schedules. On some rare occasions permitted driving hours regulations may force these delays to extend overnight or longer. We regret we cannot compensate customers for delivery delays caused by events beyond our reasonable control.

5.9) You may sometimes receive your order in parts. This may happen when the goods you order are from a range of different manufacturers or when items are due in stock. We reserve the right to do this and we will not charge you any extra for these additional deliveries.

5.10) Upon receipt of your order you will be asked to sign to confirm your goods have been received in good condition. If the package does not appear to be in good condition then please refuse the delivery. If you are unable to check the contents of your order at the time of delivery then please sign for the parcel as UNCHECKED. Failure to do so may affect any warranty claims that you make thereafter.

5.11) It is important that someone is available to sign the delivery documentation when your order arrives. However, we are aware that some of our customers may request that goods are 'left in a safe place' stated on their order. Whilst we are happy to pass these instructions on to our couriers, this is done entirely at your own risk and at the discretion of the courier. We accept no liability for claims for shortages or non-delivery, when goods are delivered in this manner at your request. Please do not ask us to leave goods without obtaining a signature unless you are prepared to accept the risks that this involves.

5.12) All goods supplied, must be checked within 48 hours of delivery for defects and suitability. Any defects must be reported to support@mjbathrooms.co.uk customer services immediately but no later than 2 days after delivery. We will not be held liable for any warranty and/or defect claims made thereafter.

5.13) If you are not personally available to accept delivery of the goods you may appoint a representative to do so on your behalf. The representative must be an adult capable of supervising collection on your behalf, and you agree that we will be entitled to rely on the representative's instructions as if they were your own.

6. Cancellation of an Order

6.1) Customer is entitled to cancel the contract at any time before dispatch of the goods but customer bears transaction charges on any order made in error. Customer must provide the written notice to mjbathrooms.co.uk via email or letter giving the details of the goods ordered and reason of cancellation. Notification on call is not sufficient.

6.2) Beside in the case of wrongly described goods, if you exercise your right of cancellation after the goods which have been delivered to you, you will be responsible for returning the goods with the original packaging within 14 days of mjbathrooms.co.uk acknowledging your return request and providing a return address or will arrange collection from our side which may incur collection charges. Once you have submitted your written notice of cancellation, the goods must be returned to the address given to you by mjbathrooms.co.uk at your own cost. You must take reasonable care to ensure the goods are not damaged whilst in your possession.

7. Returns & Refunds

7.1) If you are not satisfied with the order or you have changed your mind, you may report it within 2 days for a refund; you are liable for the cost of the initial delivery and collection charges or self return when/where possible (Items should be well packed and adequate insurance taken with your chosen courier, they should be returned with the original invoice).

7.2) For orders cancelled once the goods have been dispatched from our distribution centre. Such cancellation of orders will result in a refund of the Products, less any costs incurred by us in recovering the items back to our distribution centre. The items must be returned unused and in resalable condition, including the original retail packaging. Fair deductions can be made to the refund if the item arrives back in a condition such that we cannot sell it as new or the packaging is missing or damaged.

7.3) Once the item has been fitted or installed or attempted to be fitted or installed it is deemed that you have accepted those goods and we will not be able to replace goods as "damaged in transit" or "faulty" unless the fault is such that it could not have been seen before installation.

7.4) Collection of the goods will only take place from the delivery address to which they were delivered and will be subject to the following conditions:

7.5) You agree to provide MJbathrooms.co.uk with as much detail as possible of relevant features of the delivery address which floor the items are to be collected from, whether there are any narrow doors etc. in order to help our representative prepare for the collection.

7.6) You agree to ensure that there is suitable access to the chosen collection location.

7.7) If our representative reasonably considers that collection from the room of your choice is likely to cause damage to the goods or to your property, they will inform you and record this concern on the collection document. You may instruct our representative to collect the goods in spite of such concern but we will not be liable for any damage caused to your property or to the goods as a consequence of us attempting collection on your instructions (provided that reasonable care is taken in collecting the goods).

7.8) You agree to give our representative all goods which are being returned, including all component parts of such goods and all related items or accessories and the original packaging which are included in the price of the goods being returned.

7.9) A collection document must be signed by you to confirm that the collection has taken place. The collection document will be provided by the representative who comes to collect your goods.

7.10) We will refund the price you paid for the goods and credit the refund you are due to the credit or debit card that you made payment with. We will make any refunds due to you as soon as possible and in any event within the deadlines.

7.11) We will make any refunds due to you within a reasonable period of time after goods are returned to our manufacturer’s place.

8. Price

8.1) The Price of the Goods is set out on the Website and on the confirmation of order. The price is in Great Britain Pounds Sterling and includes all taxes or other duties due, including Value Added Tax. These prices exclude delivery costs, which will be added to the total amount due if in case any delivery charge applies.

8.2) In the event that there is a misprint or pricing error on the website then MJ Bathrooms Store will not be bound to honour any orders made at that price.

8.3) Prices may change at any time, but changes will not affect orders in respect of which we have already sent you a Dispatch Confirmation.

8.4) Our web site carries a large number of Products and it is always possible that, regardless our best efforts, some of the Products listed on our web site may be incorrectly priced. We will normally verify prices as part of our dispatch procedures so that, where a Product's correct price is less than our stated price, we will charge the lower amount when dispatching the Product to you. If a Product’s correct price is higher than the price stated on our site, we will normally, at our discretion, either contact you for instructions before dispatching the Product, or reject your order and notify you of such rejection.

9. Privacy Policy

9.1) Customers privacy is utmost important to us, we know how much important is your privacy means to you. We tried our best to keep everything open and clear as possible about what we do and for what reason.

9.2) In accordance with the relevant data protection acts, all the information given by customer on our website (ordering and registration process) is collected and stored lawfully. We keep all the information from the customer secured and are all password protected. The information given by customer, we do not use it for any marketing purpose without your permission. If you have any questions or query regarding the confidentiality of your information you can email us on support@mjbathrooms.co.uk.

9.3) We will take all reasonable precautions to keep the details of your order secure but unless MJ Bathrooms is neglectful, MJ Bathrooms will not be liable for unauthorised access to information supplied by you. We do not store customer credit card details. The information is highly encrypted to further increase security. MJ Bathrooms do not hold payment card information either in written or electronic format and cannot be held responsible for any loss of data outside its control.

9.4) What information we gather and what we do with them:

  • name
  • contact information including email address
  • demographic information such as postcode, preferences and interests
  • other information relevant to customer surveys and/or offers

9.5) For the exhaustive list of cookies we collect see the List of cookies we collect section.

  • We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
  • For improvement of our products and customer service we may store the information. We will provide you the information about our new products and offers via email to keep you updated and you have to full access to unsubscribe if you wish.
  • We may use the information just to make our website more accessible, flawless and for more easy searching process for customers.

9.6) We only collect the information about you when you registered yourself or you buy good on our website.

10. Stock

10.1) Although great care is taken to ensure stocks of products are available, there may be events where broken, damaged, wrong stock from manufacturer in this event, you will be given the opportunity to wait for stock to arrive or cancel your order. Any monies paid will be refunded in full if you choose to cancel.

11. Liabilities

11.1) MJ Bathrooms Ltd is not technical experts in the field of heating, plumbing or bathroom installation. All our staffs are informed not to give any form of technical advice. If you have need any technical information then it should be directed to a suitably qualified professional, i.e. a corgi registered gas installer or a member of the institute of plumbing. You agree that any advice given by a member of MJ Bathrooms Ltd will not be relied upon without verification with suitably qualified professionals.

11.2) MJ Bathrooms Ltd accepts no responsibility for any damage caused by relying on any such advice.

12. Cookies

12.1) Cookie is a small text file created by a website that is stored in the computer (browser file) either temporarily for that period only or permanently on the hard disk (persistent cookie). Cookies provide a way for the website to recognize you and keep track of your liking. Most of cookies are important to a site to enable standard operations such as remembering user details to enhance the shopper's experience. Take for instance a cookie to retain information about what products you have placed in your shopping basket, if this cookie failed to exist, a shopper would need to manually add each of their prospective purchases to their basket each time they visit a different page on mjbathrooms.co.uk.

13. Copyrights

13.1) The contents of this Website are protected by the law of copyright Designs and Patents Act 1988.

13.2) All rights in this Website, including Copyright, are owned or licensed to MJ Bathrooms Ltd. You may copy or save items included in this Website for your own personal, non-commercial use only.

© 2021 MJBathrooms. All Rights Reserved |
Online Sale Enquiries : 02084324757 | Email : info@mjbathrooms.co.uk
Terms & Conditions | mjbathrooms.co.uk